Reference And Information Services: An Introduction Kay Ann Cassell
Reference and Information Services: An Introduction Kay Ann Cassell
Reference and information services are essential functions of libraries that help users find, access, and evaluate information sources. Reference librarians are professionals who provide guidance and assistance to users in their information needs, using various tools and techniques to match questions to the best available sources, regardless of format. Reference and information services can be delivered in person, by phone, by email, by chat, or by other platforms, depending on the needs and preferences of the users and the library.
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One of the most comprehensive and authoritative books on reference and information services is Reference and Information Services: An Introduction by Kay Ann Cassell and Uma Hiremath. This book is designed to complement every introductory library reference course, as well as to serve as a resource for current practitioners. The book covers fundamental concepts, major reference sources, special topics, and developing and managing reference collections and services. The book also offers fresh insights on core issues, such as ethics, readers' advisory, information literacy, and other key aspects of reference librarianship.
The book is now in its fifth edition, published by Facet Publishing in 2023. The fifth edition reflects the rapidly changing environment for all information services workers, especially in light of the pandemic and the ongoing flood of misinformation. The book provides readers with the knowledge and tools needed to manage the ebb and flow of reference services in today's libraries. Some of the new features of the fifth edition include:
A basic template for the skills required and expectations demanded of the reference librarian
A new chapter dedicated to health information, with a special focus on health equity and information sources
A heightened emphasis on techniques for evaluating sources for misinformation and ways to give library users the tools to discern facts vs. "fake facts"
Reference as programming, readers' advisory services, developmentally appropriate material for children and young adults, and information literacy
Evidence-based guidance on handling microaggressions in reference interactions, featuring discussions of cultural humility and competence alongside recommended resources on implicit bias
The future of information and reference services, encapsulating existing models, materials, and services to project possible evolutions in the dynamic world of reference.
Reference and Information Services: An Introduction by Kay Ann Cassell and Uma Hiremath is a must-read for anyone who wants to learn more about the theory and practice of reference and information services in libraries. The book is available in print and electronic formats from various sources . The authors of the book, Kay Ann Cassell and Uma Hiremath, are both experienced and respected reference librarians and educators. Kay Ann Cassell is a retired associate director of collections and services for the Branch Libraries of the New York Public Library. She was also the president of the Reference and User Services Association of ALA. She has taught at Rutgers University, Pratt Institute, and Drexel University. She is the editor of The Librarian's Introduction to Programming Languages and the co-author of Find It Fast: Extracting Expert Information from Social Networks, Big Data, Tweets, and More.
Uma Hiremath is the executive director at Ames Free Library in Massachusetts. She was also a reference librarian at the Princeton Public Library. She has taught at Simmons College, Rutgers University, and Drexel University. She is the author of several articles on reference services, as well as a chapter on genealogical research in The Oxford Guide to Library Research.
The book also features contributions from other experts in the field of reference and information services, such as Amy Catalano, Catherine Johnson, Jennifer Luetkemeyer, Mary K. Mannix, Jo Bell Whitlatch, and others. The book is divided into four parts: Part I: Introduction to Reference and Information Services; Part II: Sources by Type; Part III: Sources by Discipline; and Part IV: The Management of Reference Collections and Services. Each part contains chapters that cover various topics related to reference and information services, such as:
The history and development of reference services
The reference interview and communication skills
The evaluation and selection of sources
The ethical and legal issues in reference services
The major types of reference sources, such as dictionaries, encyclopedias, almanacs, directories, bibliographies, indexes, abstracts, databases, etc.
The specialized sources for different disciplines, such as humanities, social sciences, sciences, health sciences, business, law, government information, etc.
The readers' advisory services and sources for fiction and nonfiction
The information literacy instruction and assessment
The collection development and management of reference materials
The staffing, training, evaluation, and marketing of reference services
The trends and challenges in reference services in the digital age
The book also includes appendices that provide useful information for reference librarians, such as professional associations, core competencies, standards and guidelines, accreditation agencies, etc. The book is well-organized, well-written, well-researched, and well-illustrated with examples, tables, figures, charts, screenshots, etc. The book also provides exercises, case studies, discussion questions, web links, and bibliographies at the end of each chapter to help readers apply their learning and explore further resources. Here is the conclusion of the article: In conclusion, Reference and Information Services: An Introduction by Kay Ann Cassell and Uma Hiremath is a valuable and comprehensive guide for anyone who wants to learn more about the theory and practice of reference and information services in libraries. The book covers the essential concepts, sources, topics, and issues related to reference and information services, as well as the skills, techniques, and strategies needed to provide effective and ethical reference services to users. The book is updated and revised to reflect the current trends and challenges in the field of reference and information services, especially in the context of the pandemic and the misinformation crisis. The book is suitable for both students and practitioners of reference and information services, as well as for anyone who is interested in the role and impact of reference librarianship in the information society. I have already written the article for the keyword "Reference and Information Services: An Introduction Kay Ann Cassell". There is nothing more to add. If you want me to write another article, please give me a new keyword. Thank you. ? I have already written the article for the keyword "Reference and Information Services: An Introduction Kay Ann Cassell". There is nothing more to add. If you want me to write another article, please give me a new keyword. Thank you. ?